Kelowna woman refuses to give up on investigation into mother’s care in home | iNFOnews



That is Terry Ambler whereas nonetheless dwelling within the Solar Pointe Village assisted dwelling facility.

Picture Credit score: Submitted/Bev Ambler



June 23, 2021 – 6:30 AM



As if it wasn’t sufficient for Bev Ambler to surrender her job as a care help with a purpose to rescue her mother from a care dwelling throughout COVID, now she’s being stymied in her efforts to find why nobody advised her what actually occurred in that dwelling.


Terry Ambler was dwelling in an assisted dwelling facility in Kelowna referred to as Solar Pointe Village earlier than COVID hit within the spring of 2020. That house is run by Baptist Housing. Bev Ambler labored as a long run care help in one other Baptist Housing facility.


Bev took her mom dwelling in July 2020. By then, Bev had already filed a criticism with the Assisted Dwelling Registry, a part of the Ministry of Well being, about her mom’s care main as much as her rescue.


Terry died simply earlier than Christmas.


READ MORE: B.C. care aide pressured to give up to look after her personal mom after steep decline underneath COVID lockdown


Bev’s criticism was dominated “unsubstantiated” in November, forcing her to undergo an extended freedom of knowledge course of to get the paperwork she believes level to neglect. Regardless of the brand new info, she’s nonetheless ready to see if the criticism will likely be reviewed.


“If I hadn’t gone for the Freedom of Data request, I by no means would have recognized how a lot my mother suffered,” Ambler advised iNFOnews.ca. “What number of others has this occurred to and why isn’t the federal government this when it immediately impacts visitation rights for residents?”


She believes it is a clear case for presidency intervention and the creation of important customer laws.


“Mother’s the one who taught me to by no means quit and now that I came upon how a lot she suffered I am extra decided than ever that nobody in a ‘care’ facility will ever must expertise what she did,” Bev mentioned.


Terry moved into the assisted care facility about 5 years in the past. Bev selected Solar Pointe as a result of she was so joyful along with her employer that she felt it was the very best facility in Kelowna.


In November 2019, Terry received her annual evaluation from well being authorities and was deemed appropriate to proceed dwelling in assisted care for an additional yr, though there was a suggestion to control issues in case she deteriorated over time.


When COVID-19 hit final spring, Bev and her sister have been thought-about important guests and made positive Terry ate correctly.


That modified in April when their important customer standing was taken away as the power operator determined employees may adequately look after Terry.


That turned out to not be the case, so far as Bev is anxious.


Over a six-week interval, Bev saved in common contact with employees and the supervisor.


“Throughout that six weeks, I used to be advised mother was tremendous by the supervisor,” Bev mentioned. “The care aids had been reporting to the supervisor that mother was weak, unable to face or stroll, perspiring, shortness of breath greater than ordinary, laboured respiration, unresponsive and so they weighed her. They, that means the supervisor, knew how essential it was to maintain mother’s weight up.”


As soon as weighing in at 100 kilos, Terry declined to 71 kilos by late Could. Employees did lastly weigh her on a Wednesday however Bev was not advised how a lot Terry had misplaced till the Friday.


“In all the liberty of knowledge that I acquired thus far, they didn’t inform her physician or her group care nurse,” Bev sai.d “They actually left her laying there for 3 days realizing she was 71 kilos.”


Bev was lastly allowed again in to assist her mom and Terry gained weight earlier than shifting to Bev’s dwelling in July. However Terry by no means regained her psychological agility, pleasure for political debating or her spirit.


After receiving discover final November that her criticism had been rejected, Bev filed an enchantment however was advised she needed to file freedom of knowledge requests with a purpose to get particulars of her mom’s care from Solar Pointe and to get the total Assisted Dwelling Registry investigation.


What she discovered about her mom’s situation within the spring was dangerous sufficient. What she discovered about how the investigation was performed was even worse.


For one factor, the investigator by no means contacted Bev who may have corrected fundamental errors within the info offered to Assisted Care Registry.


One easy level is the investigator was advised that Terry was on a waitlist for a long run care mattress that hadn’t come by way of earlier than the care dwelling determined she was palliative. That was by no means the case and Bev confirmed that by way of Inside Well being.


One other downside was the truth that the investigator requested for day by day experiences on Terry’s care just for the latter a part of Could and for June. By that point, Bev was again as a vital customer serving to to revive Terry’s weight and well being.


There was some suggestion that care aids weren’t correctly documenting Terry’s situation in April however the brand new paperwork confirmed that, the truth is, they have been chronicling critical issues about her well-being. It is unclear whether or not the investigator merely did not ask for Could experiences or if Solar Pointe simply did not present them.


“Feeling weak, reluctant to stand up from her mattress at dinner time,” was an April 5, 2020 entry. “Very gradual shifting and might’t barely stroll in the direction of the kitchen island to eat her supper meal.”


Employees did get Terry up and helped her eat.


“Refused bathe this a.m.,” mentioned a posting from April 16. “Wouldn’t get off the bed. Didn’t eat any breakfast both.”


Later that day: “She mentioned she wasn’t OK however didn’t need me to name 911.”


These are simply a few an extended listing of notations that embrace soiling herself, refusing to get off the bed and refusing to eat.


All through all that point, Bev was advised by administration that Terry was doing tremendous.


“I do know that is neglect, while you inform the primary contact member of the family that their mom is okay and, but, the care aids are reporting that they’ve very critical issues,” Bev mentioned.


She’s gone to the B.C. Ombudsperson for help, consulted a lawyer and continues to contact the Ministry of Well being with no indication that her criticism will ever be reconsidered.


“I’m not complaining concerning the (COVID) lockdown,” Bev mentioned. “I’m complaining about them not being correctly monitored throughout isolation. If the federal government isn’t going to take a look at this, how are they going to take a look at the potential that it’s occurring to others?”


The Assisted Dwelling Registry wouldn’t reply particular questions concerning the criticism nor why Bev was not consulted in the course of the investigation however solely the Solar Pointe operator was.


“We can not converse to particular person instances, however right here is a few normal background,” the Ministry of Well being mentioned in an e mail. “The individuals who make complaints are engaged within the Assisted Dwelling investigation course of. The investigation course of contains gathering info from the complainant and from the operator. If extra info is required, the investigator will observe up with the complainant previous to launching the formal investigation. As soon as the investigation is underway the investigator requests and analyzes related info from the operator.”


Baptist Housing wouldn’t reply to particular questions both.


“We’re accountable to Inside Well being and the Assisted Dwelling Registrar the place we willingly present full entry and transparency to our practices and care,” Deanna Bogart, vp of selling and communications for Baptist Housing, mentioned in an e mail. “Resulting from privateness and confidentiality, we can not touch upon the non-public well being or circumstances of any particular person. Within the case regarding allegations introduced ahead by Ms. Ambler, her criticism was not substantiated by the Registrar’s Workplace and was subsequently closed.”


So far as Bev is anxious, she’s going to preserve combating till her criticism is reopened within the hope that it’s going to encourage others to not quit when their complaints are shrugged off by the authorities.



To contact a reporter for this story, e mail Rob Munro or name 250-808-0143 or e mail the editor. You can too submit pictures, movies or information tricks to the newsroom and be entered to win a month-to-month prize draw.


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